About us
Quality and Service You Trust
Experience the joy of high-quality products designed to enhance your everyday life. Discover the perfect balance of quality, service and value.
Good Quality
Our products are carefully selected for reliability and performance.
Best Service
We are ready to help you with excellent support.
Fast Delivery
Enjoy a smooth and safe delivery experience.
Offers & Promotions
Take advantage of exclusive deals and special offers.
Frequently Asked Questions
Find answers to the most frequently asked questions here. Need more help? Feel free to contact us.
How can I contact customer service?
Our customer service is happy to help with any questions or problems. Please contact us via the contact page or leave a message there. We aim to respond to messages sent Monday through Friday within 24 hours.
Can I cancel or change my order?
Orders can only be changed or cancelled as long as they have not been processed or shipped. Therefore, please contact our customer service as soon as possible and state your order number.
What are the shipping costs and delivery times?
De verzendkosten worden weergegeven tijdens het afrekenproces. Bestellingen boven [€180] worden gratis verzonden in België. Voor andere landen gelden aangepaste tarieven.
You will receive a track & trace code as soon as your order has been shipped.
Can I track my order and what if it doesn't arrive?
Yes, after shipping you will receive a confirmation email with a track & trace link. If your order is delayed or does not arrive, check the track & trace or contact our customer service.
Which payment methods do you accept and is payment safe?
You can pay with Bancontact, PayPal, credit card (Visa, MasterCard), iDEAL and bank transfer. We use a secure SSL connection, so your payment details are always safe.
Can I receive an invoice?
After completing your order, you will automatically receive an invoice by email. Didn't receive it? Please contact us.
How do I return a product and what are the costs?
You can return your product within 14 days if unused, undamaged and in the original packaging. Custom made or personalized products cannot be returned. The return costs are for the customer, unless the product is defective or incorrectly delivered.
What if I received a defective or incorrect product?
Please contact our customer service within 7 days and attach photos if possible, we will arrange for a replacement or refund.
Our store
Address
Rhodestraat 23, 3201 Langdorp, België
Contact Info
Opening hours
Di, Wo & Vr: 14:00 – 19:00
Za: 13:00 – 17:00
Ma, Do & Zo: gesloten
Tijdens het winteruur:
Di, Wo & Vr: 14:00 – 18:00
Za: 13:00 – 17:00
